Read Think and Write Day-38

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Citizen Charter is the topic for the day-38 of Read Think and Write program. Citizen charter is one of the components of good governance and it is also the topic of GS-2. Ethics preparation made easy through answer writing and RTW strategy. The objective of this program is to enable aspirants to score 130 plus in Ethics paper in CSE Mains. Ethics is one of easily scoring subject with minimal effort compared to all other GS papers. Most of the syllabus overlap with GS-2.


Q.1) Define the following terminologies/concepts/ethical words/principles in your own words. And write an example picking a story from your life or from the life of great leaders/thinkers or a hypothetical story in about 50-70 words for each of the concepts.

  1. Citizen charter
  2. Stakeholder approach
  3. Efficiency and effectiveness
  4. Grievance redressal
  5. Inclusiveness

Q.2) Importance of Citizen Charter in Public administration. (150 words)